Warwick Computer Service has proudly serviced the Southern Downs community as their trusted provider of Information Technology since 1988. We are a customer centric business, offering personalised solutions in all areas of our customers day-to-day digital lives. Our holistic approach to your digital life enables you, your family and business to experience our award-winning professional services designed with you in mind. We provide support to home users, as well as small business clients through our unique managed service offering. As the trusted IT partner of our clients, we strive to ensure that customers are able to continue doing whats important to them with a range of solutions that assist in delivering sustained and positive and industry-leading customer experience.
Job Description
Are you an organized individual that thrives in a fast-paced environment? Are you eager to work with our customers, including both small businesses and home users? Then our role of the Technical and Customer Support Executive may be the job for you! In this role, you will assist our technical team with workshop computer repairs, as well as assist with supporting small business clients in our managed services space. As a representative of Warwick Computer Service, suitable candidates would be eager to work independently and team settings, provide frontline support to clients, stay organised and positive, be curious in learning and able to focus in a fast-paced environment. Do you have the drive to advance your career with Warwick Computer Service? Apply today!
Responsibilities:
Troubleshoot customer issues via email, phone calls and instore consultations while maintaining thorough documentation on each customer issue.
Manage workshop repairs to ensure customer timeframes are being met and high-quality service levels maintained.
Contribute to the long-term strategy of our product offerings by identifying client's current and future needs.
Collaborate with other company functions, including third parties where appropriate, to ensure an excellent customer experience.
Assist in new customer implementation and managed service clients.
Assess business impacts of customer issues so they can be prioritized accordingly.
Establish a solid working relationship with each customer so the customer feels comfortable being honest and forthcoming with all issues or concerns they encounter.
Periodically engage customers who have not contacted support recently.
Qualifications
Skills and Experience
Desire to constantly learn and thrive
Technical degree or experience in similar role desirable
Knowledge of Microsoft Office Suite
Excellent written and verbal communication skills.
Fluency in English is required.
Additional Information
Why Warwick Computer Service?
Located in Warwick, Queensland Australia
Well established brand with loyal clients
National client base
Career Progression Opportunities
Competitive salary, with salary packaging available
Support with further educational pursuits
Ready to Apply?
To apply, please send us a professional email to ask@warwickcomputers.com.au containing your resume and a cover letter that addresses the following:
What are your career goals and how will this role help you to achieve them?
What value can you bring to Warwick Computer Service?
What is the latest book you have read?
Warwick 4370
