Hotel hits back at Lara’s complaint
A boutique hotel in Sydney's inner-west, which is currently accommodating Lara Worthington's mother during quarantine, has hit out at the Australian model's comments.
Earlier this week, the Australian model and her 63-year-old mother, Sharon Bingle, said the industrial hotel was "unacceptable" and didn't look like 5-star accommodation.
"I don't think this looks like a 5 star accommodation to me," Worthington wrote on Twitter alongside four images of the The Urban Newtown hotel in Sydney.
"The next 14 days here for my 63-year-old mum who is showing heavy symptoms. This is unacceptable."
The boutique hotel has now spoken out about the comments, saying the industrial aesthetic is part of the experience.
"We do get some complaints, every hotel does but it's never a big one or anything about the cleaning being bad or anything like that," a staff member told The Daily Telegraph.
"The property is old and has an industrial style. All the cleaning is now being done by RPA. The hotel is completely closed for six months, so we're not involved in that now."
After being put up at the "free of charge" hotel, Mrs Bingle said the conditions were "unexceptionable" and she simply wanted to be in a hospital rather than the "godforsaken hotel".
Her comments - along with the original Twitter post from her daughter - sparked a flurry of criticism online for being "tone deaf", "entitled" and "precious".
"No sympathy at all. This is about the health of our nation, not your Mothers Yelp reviews for accommodation she pays $0 for," one person wrote.
"Be thankful she had a roof over her head. No time to be precious Bingle," another added.
"People are dead but I can't get free 5 star accommodation, get a grip.
"This is close to the most obnoxious thing I've ever read throughout this pandemic."
Many questioned why Worthington decided to name and shame the boutique hotel given the devastating impact the coronavirus pandemic is having on the tourism industry across the country.
In a statement sent to news.com.au on Thursday, a spokesman from Sydney Local Health District said while they understood the current conditions were "challenging" they were working to make "accommodation as comfortable as possible".
"NSW Health is providing the accommodation at the Urban Newtown free of charge. Services available include Wi-Fi, TV, cleaning and laundry services," the spokesman said.
"Meals are also provided free of charge through NSW Health. Arrangements are also in place for people to order Uber Eats at their own expense."
The spokesman said some items, including soft furnishings, had to be removed from the rooms in order to create a safe environment for guests.
"The District has needed to ensure the rooms can be cleaned in accordance with NSW Health infection control guidelines.
"This has required the removal of soft furnishing items like decorator cushions, wall decor and padded headboards in order to provide a safe environment."
Following the controversial tweet, Worthington said in a private message to news.com.au the main issue with the quarantine measures was the lack of communication provided to family members.
"The main issue is that no one has given her or her family any contact numbers in case she feels worse," Worthington wrote.
"She (Sharon Bingle) understands she must quarantine but people who have travelled back are being kept in the dark information wise.
Worthington told news.com.au she was in the process of contacting NSW Health about her mother's current situation.
"We understand everyone is in this together and has their own issues in these increasingly concerning times," she wrote.
Originally published as Hotel hits back at Lara's complaint